Stuart

Useful information for couriers delivering via Stuart.

Couriers

This article outlines everything you need to know from applying to getting approved on the platform.

The Onboarding Process

Everything you need to know about the Background Check with Sterling

All About The Background Check

What documents are accepted as proof of identity and proof of address during your background check

What Documents Are Accepted During My Background Check?

A Guide to help you complete your Sterling Background Check

A Step-By-Step Guide to Your Background Check with Sterling

Information for applicants who are on the Waiting List and would like to know more 🧐

The Waiting List

Information about how to contact us during all parts of your application and onboarding process

Contacting Us During Onboarding

All the Information you Need during your Application to Deliver with Stuart

Becoming a Courier 

A short, essential guide to help you start delivering with confidence.

Getting Started: Quick Checklist

Everything you need to know about the required equipment to deliver with Stuart

What Equipment Do I Need?

What Apps Do I Need?

Congratulations on being approved to deliver with Stuart! This article outlines everything you need to know before making your first delivery.

My First Delivery

All About Delivery Invitations

General Best Practice Tips

Guidance for delivery partners who have a Zego policy

About Zego Insurance

Dive into the Stuart world! Learn all about what you need to start delivering like a pro. 

Getting Started with Stuart

Everything you need to know about making changes to your account, like updating your phone details, your city, your vehicle and more.

Making Changes To My Account

Everything you need to know about changing your bank details

Changing My Bank Details

Compliance Documentation Upload: Insurance, Right to Work, Driving Licence

Uploading My Documentation

Everything you need to know to be able to change the type of transport you use to deliver

Requirements for Changing Transport Types

Need to change something on your account? These articles are what you need! 

How do I make changes to my account?

What to do when you have a problem with your app

Problems with the Stuart App

How to resolve problems with the app and notification issues

iOS Troubleshooting

How to resolve problems with the app and notification issues in Android phones

Android Troubleshooting

What to do if you can't log in to the Stuart Courier App

What should I do if I can't log into the app?

Got an issue with the app? These articles help you with all these questions.

Stuart Troubleshooting

Everything you need to know about how to collect a package from a client after accepting a delivery

How To Pick Up a Package

Everything you need to know should you encounter problems while picking up an order

Problems At Pick-Up

What to do in case there is no package to be collected at the pick-up

No Package at the Pick-Up

Maximum weight capacity per transport type

What To Do If an Order is Too Heavy

How to deliver age-restricted items in accordance with age-verification policy, and How to conduct the Challenge 25 check

All About Age-Verified Deliveries (Challenge 25)

In this article, you'll find all the steps to complete in the app when you deliver age-restricted items

Age-Verified Deliveries: Step-By-Step Process

How to respond to difficult situations whilst delivering age-verified orders (Challenge 25)

What to do if you are having issues delivering your package

Problems at Drop-Off

Everything you need to know about Proofs of Delivery

How to Complete a Proof of Delivery (POD)

What to do if you cannot find the customer

Absent Customer Process

What to do if a customer is absent for a food delivery

Safe Spaces for Food Deliveries

Everything you need to know about multi-drop deliveries

Understanding the Multi-Drop Process

Pick-Up & Drop-Off

Frequently asked questions about earnings

All About Your Earnings - FAQs

A detailed look into the earnings within the Stuart platform.

Earnings Structure in the UK

How do I access and understand my Statement of Earnings?

Statement of Earnings

Missing earnings

How much do I earn for long wait at pick-up?

Waiting Time Earnings

How do I earn for returns, cancellations & multi-drops?

Earnings on Returns, Cancellations & Multi-Drop Deliveries

What are incentives and how do I find them?

All About Incentives

Types of delivery fee adjustments and how to make a request

Delivery Fee Adjustments

This page refers to how the commission that you pay to Stuart on each delivery is calculated and how it is displayed to you.

Commission in the Stuart App

Top tips for earning more on our platform

Maximising your Earning Potential

All About your Earnings on the Stuart App

Earnings

Everything you need to know about your perks with ONSI

StuPerks with ONSI

Learn how to access your earnings early with ONSI

Early Earnings Access with ONSI

Your Accident and Health Insurance, in partnership with ONSI

StuProtect Insurance with ONSI

How to use your health & safety insurance by ONSI

How to Make a Claim with StuProtect

Did you know that all Stuart couriers have free access to counselling through StuProtect?

Mental Health Support with StuProtect

How to make an accident and income protection insurance claim pre 25/08/2022

Chubb - Claims before 25 Aug 2022 ONLY

Slash your fuel costs and save on rental and purchase options by taking advantage of our exclusive electric vehicle deals

Electric Vehicle Deals

Perks, Health & Safety Insurance, and all the nice stuff! 

Perks With Stuart

Feedback on a declined invitation

More visibility on your ongoing deliveries

Delivery Flow

Register for Multi-drop deliveries

You have the option to opt in or opt out of deliveries containing age-restricted items (Challenge 25)

Opting In/Out of Age-restricted Deliveries

When and how do I self-cancel a delivery?

Self Cancellations

Puts you offline after your next delivery

My last delivery

Automatically accepts incoming deliveries

Auto-accept

Feedback on self-cancelled deliveries

What do the delivery numbers in my Stuart app mean?

Number of Deliveries

We've made it easier than ever to see multipliers in your area

See same day and next day multipliers in your preferred area

Everything you need to know about the app! 

Stuart App Features

Everything you need to know about ChatBot options to select when contacting Support

Which Chatbot Option Should I Select?

Here’s what you can do if you’re not receiving delivery invitations

I'm Not Receiving Any Delivery Invites, What Should I Do?

If you need to report feedback during a delivery at either pick-up or drop-off, this article explains how to report it.

Can I leave Feedback about Specific Client/Stores/Deliveries?

Everything you need to know about contacting Stuart

How Do I Contact Support?

Everything you need to know about the Chatbot

What is the Support Chatbot?

Access to client restrooms while completing deliveries

Can I Access Client toilets?

Information about temporary suspensions related to service-quality standards.

Why Was My Courier Account Suspended?

Everything you need to know about Friend Referrals!

How do I Refer a Friend?

What to do if you have an accident while delivering

I've had an Accident, What Should I do?

How Do I Call the Client or Customer?

What do they look like and what do they mean?

What Are Reminder Messages?

Right to Work Documents - FAQs

What you need to know in case your vehicle or equipment breaks

Equipment Failure: What Should I Do?

How Does Face Authentication Verification Work?

Frequently Asked Questions

Terms and Conditions

GDPR, Data Protection Rights, Right to Erasure

Privacy Policy - GDPR

Stuart Courier UK Equal Opportunities Policy

Everything you need to know about your right to substitution

Right to Substitution

Reasons for termination and how to avoid them

Partnership Termination

Everything you need to know about courier health and safety guidelines

Courier Health and Safety

As an independent courier, you should take all reasonable care for yourself and others whilst out delivering.

Driving Guidelines in Town Centres

Essential Food Safety Information About the Cold Chain

Full notice for entering our prize draws.

Prize Draw / Giveaway information notice

General Platform Rules & Policies

Do you have suggestions? Here's what to do!

Share your Feedback or Suggestions

Other

Find answers and get help from Intercom Support and Community Experts

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