Why do I Need to Complete a Background Check?
To deliver on the Stuart platform, couriers are required to pass a criminal check, which may show us any unspent convictions and conditional cautions. This is necessary to ensure the platform is safe for all.
The background check is conducted by a trusted third-party company, Sterling.
These checks are compulsory in the delivery industry, and all your information is kept private.
What do I need to complete a background check successfully?
To complete the check, you will need to provide Sterling with the following:
Your identity document,
Your exact address history for the past 5 years.
For a list of all accepted documents, please visit this help centre article.
How Does It Work, Step By Step?
You can check a step-by-step visual guide to help you complete your background check here.
How Long Does The Background Check Take?
If you upload all the correct documentation in due time, the processing time of your background check should take up to 7 business days.
If additional information is required to complete your background check, Sterling will contact you directly. Please keep an eye on your inbox and spam folder during this time to avoid any delays.