We are using a new tool to collect, verify and validate updated documentation. This includes:
Vehicle Insurance Certification
ID/Passport or Right to Work in the UK
Driving Licence
1. How to Upload or Update My New Documentation?
You should have received an email to remind you to renovate the document because it is close to expiring.
Use the link sent in the email to access the portal and upload the new document as needed
Once the document is uploaded, the support team will review and verify it.
You will be notified by email when your document is approved or rejected.
2. What if I haven't received an email and my account is suspended due to invalid documents?
You can provide documents by opening a chat on the app, or by providing your documents via this link
Open your app
Select help and support
Open a new chat
select 'not related to a delivery'
select 'I want to upload a document'
You will be redirected to a portal to upload your documents
⚠️ please be careful when entering your email address and driver_id, a typo may mean we won't be able to find your details
Once the document is uploaded, the support team will review and verify it.
You will be notified by email when your document is approved or rejected.
⚠️ please be careful when entering your email address and driver_id, we will use those to match your account. If we can't match your account, your submission will be ignored.