We have introduced a Proof of Delivery (POD) feature in your Stuart app.
Why is POD required?
It is important for Stuart to have confirmation that a valuable package has been handed over to the right customer at the right drop-off location. Photographic evidence is the best way to protect Stuart couriers and let clients know their package has been safely delivered.
How does it work?
When you have accepted an order and have given the package to the customer, you will see an authorisation request pop up in-app to ask to access your camera in order to take photographic proof.
You must authorise camera access to complete the POD task and delivery. Otherwise, you will not be able to proceed with completing your tasks. If you encounter any issues, please contact support.
How Do I Take The POD?
You must take a photo of the package where:
The customer’s door number is visible
The customer's door is slightly open.
No faces should be visible
It should be clear that the customer has their package in hand.
Note that you will be allowed to retake the photo until it matches the requirements.
What if my camera doesn’t work?
In case you are having issues uploading/taking photos with the app, please allow the Stuart Courier App to access your camera through your phone settings.
This will enable you to upload photos in the app. You should be able to see a message at the bottom of your screen to help.
If you have an iOS device:
Go to Settings,
Find the Stuart Courier App within the settings and tap,
Allow Camera Access.
If you have an Android device:
Go to Settings,
Tap All Apps and find the Stuart Courier App,
Tap Permissions,
Choose Allow camera access.
If you are still having issues with taking a photo after trying the above solution, please contact Support for further assistance.
Examples of a Valid POD
Example of an Incorrect POD
A package should NOT be left in front of a customer's door.