To maintain a fair, safe, and high-quality delivery experience for clients, their customers, and fellow couriers, we have recently introduced new measures aimed at strengthening service quality across our network.
These updates were communicated in a general announcement sent to all couriers in December 2025.
Why was I suspended?
Your account was temporarily suspended as part of the new quality-monitoring measures. Couriers who repeatedly demonstrate behaviours that negatively impact service may receive warnings, followed by a temporary suspension once a certain threshold is reached.
Issues considered as poor quality include (but are not limited to):
Unnecessary detours
Cancellation abuse
GPS spoofing
Using the wrong transport type
Verified reports of rude or inappropriate behaviour
Any other actions that disrupt or negatively impact deliveries
Before a suspension is applied, couriers receive prior notifications and warnings so they are aware of the issues and have the opportunity to improve.
Can I come back to deliver on the Stuart platform?
Yes. Temporary suspensions are designed to give couriers the chance to reset and come back with improved service levels. Your re-approval will be automatic.
If you have questions about your suspension, you can contact support.