To keep our platform up to date and ensure a smooth experience for active drivers and clients, we suspend accounts that have been inactive for a long period.
Why was I suspended?
We noticed that you haven't made a delivery in over 12 months. However, as part of our regular system maintenance, we review all courier accounts that haven’t completed a delivery in over 1 year.
If your account falls under this category, you:
You receive an initial email informing you about your account's inactivity.
You are given at least 30 days to complete a delivery if you wish to remain active.
If no delivery is made within that time, your account is temporarily suspended, and you receive a second email confirming this.
Can I come back to deliver on the Stuart platform?
Yes! If you’d like to return to the platform, we’d love to welcome you back.
Please contact our support team, who will guide you through the reactivation steps (please note that if you don’t deliver, you will be suspended again):