In order to assist you in the process of completing your background check with Sterling, we have put together this step-by-step guide to make the process as smooth as possible.
If you have questions regarding which document types are acceptable, you can check this article.
1. Access the Sterling Portal
Click the link provided in your onboarding email to access the Sterling portal.
You will be prompted to register or log in if you already have an account.
2. Verify Your Location
After logging in, you'll be asked to verify your current location.
Follow the on-screen instructions to confirm.
3. Sign Electronic & Global Consent Forms
Review and electronically sign the consent forms:
Electronic Signature Consent
Global Consent
4. Complete the 'My Information' Tab
📍 Contact Info Section
Enter your Date of Birth using the MM/DD/YYYY format (e.g., 10/28/1991 for October 28th, 1991). You can pick the date by clicking on the calendar icon next to the field.
List your full name exactly as it appears on your passport or biometric residence permit. Include middle name(s) if you have any.
Declare any aliases (names you’ve been known by).
5. Fill in Address History
Please provide your current address, ensuring it matches the proof of address document (e.g., including the flat number).
Enter at least 5 years of address history with no gaps between addresses.
Add at least one UK address during this period.
6. DBS (Disclosure and Barring Service) Section
If you have a DBS profile number, enter it when prompted (this may speed up processing).
Under "Position Applied For", write: Courier / Delivery Driver.
7. Verify Documents & Identity
Choose the documents you'll use for identity verification.
For each document:
Enter the document number (you may be asked for the last 4 digits).
Confirm that names match exactly with what you previously entered.
Ensure the expiry date is correct and matches the document.
8. Submit Your Background Check
Once all steps and document uploads are complete, your background check is officially submitted!
Check your emails regularly — if Sterling need more information or documents, they will contact you.
💡 Additional Help
For questions about accepted documents, please check this article.
Please visit Sterling’s Support Page.
To check your status or contact support, visit the Sterling Portal.
🔁 Reusing Your Sterling Background Check
Sterling background checks are transferable between platforms.
If you are applying to deliver with multiple delivery platforms or companies, you do not need to complete a new check each time.
Just make sure:
Your profile details are up to date.
You use the same email address or reference your DBS profile number when prompted.
This can help speed up onboarding and avoid duplicate checks.