This page is about understanding and accessing your Statement of Earnings.
You will receive your weekly Statement of Earnings by email on a Tuesday. This email contains a link to your statement.
On this page:
ℹ️ If you have an issue with your Statement of Earnings or haven't received it, check our Earnings FAQs. You can also reach us at payments.uk@stuart.com, or reply to your Statement of Earnings email.
How do I access historic or Annual Statement of Earnings?
If you need access to historic or Annual Statements where your SendSafely link has expired, please reach out to payments.uk@stuart.com. Please specify exactly which statements you need.
How do I access my latest Statement of Earnings?
You will receive an email on Tuesday which contains a link to your Statement of Earnings.
The link will take you to a verification page. Enter the email address associated with your Stuart account.
You will be sent a verification code. This code expires after 10 minutes.
You will then be able to view your statement. You can also download a copy to your device by selecting the Download icon at the top of the page.
ℹ️ This video will show you how to access your statement if you are still having trouble.
I can’t find my verification code?
Check you have entered the email address associated with your Stuart account.
Check your spam or junk emails.
Check if your verification code has expired. Your code is valid for 10 minutes.
If you still have not received your code after 10 minutes, you can request another one.
I can’t load my statement?
Check the browser and device requirements to ensure compatibility.
Check this FAQ article for help.
Statements sent from July 2021 can be accessed for one year after receiving the link. Statements we sent before this date are only available for 3 months and will expire after this time.
How do I understand my Statement of Earnings?
Weekly Summary
On the first page of your statement, you will see your personal details and the period the statement is for.
We show your total earnings on this page, plus:
the number of deliveries completed
It will also contain a summary of your weekly earnings.
Heading | Meaning |
Finished Deliveries | Number of completed deliveries |
Finished Amount | Total base earnings for completed deliveries (before rewards) |
Cancelled Deliveries | Number of cancelled deliveries |
Cancelled Amount | Total earnings for cancelled deliveries |
MG top-up | Minimum Guarantee top-up |
Multiplier | Multiplier earnings |
Wait at PU | Waiting time earnings |
Delivery Adjustments | Delivery adjustments |
Rewards | Rewards earned |
You will also see two boxes about Miscellaneous and Equipment fees:
Miscellaneous
Heading | Meaning |
Other Adjustments | Adjustments added by the Earnings team. |
Referrals and Job Specific | Any referral rewards. |
Community Rewards | Rewards for being a fleet captain. |
Weekly top-up | Weekly-top earnings, see here for more info. |
Equipment
Heading | Meaning |
Deducted | How much has been deducted this week. |
Total Paid | The total deposit amount you have paid off so far. |
Outstanding | The outstanding amount that is still to be paid. |
ℹ️ Related article: Mandatory equipment and cost
Delivery Breakdown
You can now see the details of every delivery you have completed.
Date | When the delivery was accepted. |
Delivery ID | The delivery ID number. |
Status | Whether the delivery was completed or cancelled. If the delivery was cancelled, this means the client cancelled after 2 minutes. You will receive a cancellation fee. |
Earnings | Per drop earnings from this delivery. |
Delivery Adjustment | e.g. If a distance correction was applied by Support. |
Multiplier | Multiplier rate active for this delivery. |
Multiplier Amount | How much you earned from the Multiplier for this delivery. |
Reward | Any per drop reward associated with the delivery. |
Wait at PU Minutes | How many minutes were applied to your waiting time earnings. |
Wait at PU Earnings | How much you earned from waiting time earnings. |
Total | Total earnings from this delivery. |
Delivery Reward Summary
Your rewards are listed in the Delivery Breakdown and in more detail here in the Delivery Reward Summary. This will include:
the date of each reward,
the delivery ID the reward was applied to
the amount each reward is worth, and
the name of the reward.
What is an Annual Statement?
The tax year runs from 6 April to 5 April. HM Revenue and Customs (HMRC) must receive your tax return and any money you owe by the deadline.
To help accommodate this, we send an Annual Statement for the previous tax year in PDF format. This will include an annual summary of your earnings with Stuart. Annual Statements will be sent in the last week of April to the email address linked with your Stuart account.
What will it look like?
The Annual Statement is a document that shows your earnings throughout the last tax year.
The top of your Annual Statement shows the period the summary is for.
How do I understand my Annual Statement?
Above the monthly breakdown is your annual summary:
Total Earnings | Your total earnings for the tax year. |
Total VAT | How much of your total earnings for the tax year is VAT. |
Total Mileage | The total estimated distance you have covered from pick-up to drop-off for completed deliveries only. This does not include distance adjustments. |
Finished Deliveries | The number of completed deliveries. |
Cancelled Deliveries | The number of deliveries you were given cancellation fees for. |
Monthly Breakdown
The main body of the statement breaks down your earnings throughout the tax year by month. The columns at the top represent the different types of earnings you have made:
Finished earnings | Earnings for finished deliveries.
VAT is included in this total. If you are a VAT registered courier, finished earnings are your base earnings + VAT earnings. |
Cancelled earnings | Earnings for cancellation fees.
VAT is included in this total. If you are a VAT registered courier, finished earnings are your base earnings + VAT earnings. |
MG top-up | Earnings from Minimum Guarantee top-up. |
MISC earnings | Any earnings in the miscellaneous section of your weekly statements. This includes adjustments we have made, PPE refunds, referrals, community rewards or Weekly Top-up. |
Reward earnings | Earnings for rewards (including multipliers). |
Deposit taken | Negative amounts in this column are for equipment deposits deducted. If there is a positive amount in this column then the equipment deposit has been refunded. |
Total earnings | The total earnings for each column (counting all months). |
Help us improve this page