This page is about understanding and accessing your Statement of Earnings.
You will receive your weekly Statement of Earnings by email on a Tuesday. This email contains a link to your statement.
On this page:
ℹ️ If you have an issue with your Statement of Earnings or haven't received it, check our Earnings FAQs. You can also reach us at payments.uk@stuart.com, or reply to your Statement of Earnings email.
How do I access historic or Annual Statement of Earnings?
If you need access to historic or Annual Statements where your SendSafely link has expired, please reach out to payments.uk@stuart.com. Please specify exactly which statements you need.
How do I access my latest Statement of Earnings?
You will receive an email on Tuesday which contains a link to your Statement of Earnings.
The link will take you to a verification page. Enter the email address associated with your Stuart account.
You will be sent a verification code. This code expires after 10 minutes.
You will then be able to view your statement. You can also download a copy to your device by selecting the Download icon at the top of the page.
Statements can be downloaded for up to 365 days after receiving the link.
ℹ️ This video will show you how to access your statement if you are still having trouble.
I can’t find my verification code?
Check you have entered the email address associated with your Stuart account.
Check your spam or junk emails.
Check if your verification code has expired. Your code is valid for 10 minutes.
If you still have not received your code after 10 minutes, you can request another one.
I can’t load my statement?
Check the browser and device requirements to ensure compatibility.
Check this FAQ article for help.
How do I understand my Statement of Earnings?
Personal Details
This section states the period the statement is for and displays your personal details, including the bank details the payment was sent to.
Earnings
This section summarises your total earnings for the week, showing any deductions (if applicable). The amount you receive in your bank account is the Final earnings.
Weekly Summary
This section summarises your daily earnings for the week, see the table below for more information.
Column | Description |
Completed Deliveries | Number of completed deliveries |
Delivery Earnings | Earnings for completed deliveries |
Cancelled Deliveries | Number of cancelled deliveries |
Cancellation Earnings | Earnings for cancelled deliveries |
Commission | Commission deducted from your delivery earnings
ℹ️ Related article: Commission in the Stuart App |
Multiplier | Multiplier earnings |
Waiting Fees | Waiting time earnings |
Delivery Adjustments | Delivery adjustments (eg. distance correction for road closure) |
VAT | Applicable to VAT-registered couriers only |
Tips | End-customers have the option to add a tip with some clients |
Extra Earnings
Row | Description |
Other Adjustments | Adjustments added by the Earnings team |
Community Rewards | n/a |
Electric rental / purchase rewards | Rewards for electric vehicle schemes |
Additional VAT | VAT for any non-delivery earnings on your statement (applicable to VAT-registered couriers only) |
Equipment
Row | Description |
Total equipment cost | Total cost of the equipment you purchased |
Amount deducted this week | How much has been deducted this week |
Total amount paid | The total deposit amount you have paid off so far |
Remaining balance to pay | The outstanding amount that is still to be paid |
ℹ️ Related article: Mandatory equipment and cost
Delivery Breakdown
Date | When the delivery was accepted |
Delivery ID | The delivery ID number |
Delivery Status | Whether the delivery was finished or cancelled - if the delivery was cancelled, this means the client cancelled after 2 minutes and you received a cancellation fee |
Distance (miles) | The distance from pick-up to drop-off of the delivery |
Delivery Earnings | Per drop earnings from this delivery |
Commission | Commission deducted from your delivery earnings
ℹ️ Related article: Commission in the Stuart App |
Multiplier | Multiplier rate active for this delivery |
Multiplier Amount | How much you earned from the Multiplier for this delivery |
Waiting minutes | How many minutes were applied to your waiting time earnings |
Waiting Earnings | How much you earned from waiting time earnings |
Delivery Adjustment | e.g. If a distance correction was applied by Support |
VAT | Applicable to VAT-registered couriers only |
Tips | End-customers have the option to add a tip with some clients |
Total | Total earnings from this delivery |
What is an Annual Statement?
The tax year runs from 6 April to 5 April. HM Revenue and Customs (HMRC) must receive your tax return and any money you owe by the deadline.
To help accommodate this, we send an Annual Statement for the previous tax year in PDF format. This will include an annual summary of your earnings with Stuart. Annual Statements will be sent in the last week of April to the email address linked with your Stuart account.
What will it look like?
The Annual Statement is a document that shows your earnings throughout the last tax year.
The top of your Annual Statement shows the period the summary is for.
How do I understand my Annual Statement?
Above the monthly breakdown is your annual summary:
Total Earnings | Your total earnings for the tax year. |
Total VAT | How much of your total earnings for the tax year is VAT. |
Total Mileage | The total estimated distance you have covered from pick-up to drop-off for completed deliveries only. This does not include distance adjustments. |
Finished Deliveries | The number of completed deliveries. |
Cancelled Deliveries | The number of deliveries you were given cancellation fees for. |
Monthly Breakdown
The main body of the statement breaks down your earnings throughout the tax year by month. The columns at the top represent the different types of earnings you have made:
Finished earnings | Earnings for finished deliveries.
VAT is included in this total. If you are a VAT registered courier, finished earnings are your base earnings + VAT earnings. |
Cancelled earnings | Earnings for cancellation fees.
VAT is included in this total. If you are a VAT registered courier, finished earnings are your base earnings + VAT earnings. |
MG top-up | Earnings from Minimum Guarantee top-up. |
MISC earnings | Any earnings in the miscellaneous section of your weekly statements. This includes adjustments we have made, PPE refunds, referrals, community rewards or Weekly Top-up. |
Reward earnings | Earnings for rewards (including multipliers). |
Deposit taken | Negative amounts in this column are for equipment deposits deducted. If there is a positive amount in this column then the equipment deposit has been refunded. |
Total earnings | The total earnings for each column (counting all months). |
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