What are Age-Verified deliveries?
Age-verified deliveries are deliveries containing items such as alcohol, knives or tobacco, where someone over the age of 18 (legal age in the UK) needs to be present to accept them.
Challenge 25 Regulation in the UK
Couriers delivering orders containing age-restricted item(s) are required to ask for ID.
You also need to double check that the customer's name on the order is the same as that of the person standing in front of you.
This policy is in place to ensure age-restricted items are delivered safely, within the law.
To help you follow this policy, you will be prompted to complete additional steps within the app for these orders.
Accepting an Age-Restricted Delivery on the App
Delivery Invitation
If it is an age-verified order, you will see it on the delivery invite within your Stuart app.
Age-restricted items list
Alcohol
Tobacco & vape products
Fireworks
Offensive weapons (includes knives, knife blades, open edged razor blades, axes)
Solvents
18+ video games and DVDs
Lottery tickets and scratch cards (age-restriction of 16)
Energy drinks (age-restriction of 16)
Steps to Complete at Drop-Off
For an age-verified delivery, you will need to:
Make eye contact with end customer.
Conduct a Sobriety check
Conduct an Age check
They look younger than 25, or clearly over 25?
If they look younger than 25 years old:
Ask for a valid ID to assess they are not under the legal age to receive the restricted item.
Check that the name of the order matches the name in the ID card
Check that the ID picture matches the person in front of you
Enter the date of birth shown on their ID as a drop-off task.
Enter the correct Date of Birth in the app.
You cannot deliver the order if the end customer is not of the legal age. Contact Support if you are unable to verify their age.
⚠️ It is your responsibility to ensure that you don’t deliver age-restricted products to someone under 18.
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Proof of Delivery (POD)
When taking a picture that the order has been delivered, please DO NOT take a picture of the customer's ID. It is against GDPR law. Please ensure that the proof of delivery picture respects the following:
Face is not visible
Does not reveal any distinct sign(s) that give away personal information.
The package and the customer’s door number are visible and slightly open.
Returns of Age-Verified Orders
You can to return age-verified orders in the following scenarios:
Customer is intoxicated with alcohol and/or drugs
Customer is not able to prove their age (the legal age in the UK to receive age-verified items is 18)
Customer is absent; if customer is not home, you will not be able to verify if the customer is sober and if the customer is of right age.
Never leave the age-verified order in a safe place if the customer is absent. Use the chatbot to contact support and arrange a return.
Acceptable Forms of ID
ID type | ID example |
Passport National ID Card |  |
National Identity Card | |
National identity card issued by a European Union member state (other than United Kingdom), Norway, Iceland, Liechtenstein or Switzerland |  |
European Union photocard driving licence
United Kingdom photocard driving licence |
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PASS card - Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram |  |
Serving member of the HM Armed Forces ID card (Royal Navy, British Army and Royal Air Force) |    |
What Happens if I don't Follow Best Practices?
It is against the law to sell and deliver an age-restricted item(s) to anyone under the legal age. Doing so risks:
personal prosecution
fine starting at £90 for yourself
£20,000 fine for the client
client alcohol sales licence revoked
offboarding from the Stuart platform
You can face maximum penalty of 6 months in prison or a Level Five fine if you knowingly deliver any of these items to anyone underage. For more information, please see Licensing Act 2003 page, which reflects the delivery process.
Stuart completes monthly mystery shopper audits to ensure the policy is followed.