We onboard Couriers on the Stuart Platform based on driver demand to ensure the platform is fair for everyone, and couriers receive a good amount of delivery invitations.

This means that during off-peak times, we temporarily pause onboarding in certain areas that don’t require new drivers. For example, large cities like London have a large number of couriers and applicants, and therefore, we may pause onboarding at times to keep the platform fair.

If we onboarded every applicant and did not have a waiting list during our application process, some of the couriers who currently deliver with us would find it difficult to be assigned deliveries.

Too many couriers on the platform can negatively impact the experience of delivering with Stuart. This is why we want to ensure that there is a fair balance of drivers and packages in every city.

When we resume onboarding, we always prioritise applicants already on the Waiting List rather than the newest applicants.

If you would like to withdraw your application, you can contact us here.

We hope you understand, and thank you for your patience! 🙌

If you would like to contact Stuart during the onboarding process, please use our chatbot service to direct you to the correct team. You can learn more here.

Please note that Stuarts London is NOT part of Stuart Delivery UK. Please do not contact them regarding your application.