How to collect a package from a client
This article is about how to collect packages after accepting a delivery.
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Summary
After accepting a delivery, head straight to the pick-up address
The order number is revealed when you reach the pick-up location
Introduce yourself as a Stuart courier and wait for the package(s)
Apple packages need a Proof of Pick-up (POP) photo
Place the package(s) securely in your bag and head to the customer
Getting to the pick-up address
Using the map on the Stuart app, head to the pick-up address using the route shown. If you cannot find the address or the location is closed, contact Support.
When you arrive, ensure to follow parking rules and leave your vehicle in a safe space, securing it with a lock if required.
Find order details
When you arrive at the pick-up address, you can tap Access information to reveal the customer’s name and the package number. This informs us of what time you started waiting at pick-up.
If you are at the pick-up address but can’t tap Access information, start a chat with Support.
*This feature is being rolled out gradually across the UK, so order details may not be hidden when you arrive at pick-up.
Tap Access information to see order details.
Let staff know you’ve arrived
Enter the pick-up premises and let staff know that you have arrived to collect the package. You may have to wait a few minutes for the order to be ready for delivery.
Show staff the order number for your package. For McDonald’s orders, the reference number is the last 5 digits of the order number and will be shown on the screen.
Wait for packages to be ready
Follow staff instructions and wait in a designated waiting area if there is one.
Package not at pick-up? Contact Support.
ℹ️ Related article: Waiting time earnings
Carefully place packages in your bag
ℹ️ If you are doing an Apple delivery, you need to take a Proof of Pick-up (POP) photo before leaving.
Make sure packages are properly sealed and not broken
There may be more than one package, make sure you have all of these.
Carefully place the order into your thermal bag to make sure they don’t get damaged in transit
After you’ve collected the order, tick the relevant order number and tap Complete the tasks.
Now you’re ready to head to the customer.