Stuart

Everything you need to know about how to collect a package from a client after accepting a delivery

How To Pick Up a Package

Everything you need to know should you encounter problems while picking up an order

Problems At Pick-Up

What to do in case there is no package to be collected at the pick-up

No Package at the Pick-Up

Maximum weight capacity per transport type

What To Do If an Order is Too Heavy

How to deliver age-restricted items in accordance with age-verification policy, and How to conduct the Challenge 25 check

All About Age-Verified Deliveries (Challenge 25)

In this article, you'll find all the steps to complete in the app when you deliver age-restricted items

Age-Verified Deliveries: Step-By-Step Process

How to respond to difficult situations whilst delivering age-verified orders (Challenge 25)

What to do if you are having issues delivering your package

Problems at Drop-Off

Everything you need to know about Proofs of Delivery

How to Complete a Proof of Delivery (POD)

What to do if you cannot find the customer

Absent Customer Process

What to do if a customer is absent for a food delivery

Safe Spaces for Food Deliveries

Everything you need to know about multi-drop deliveries

Understanding the Multi-Drop Process

Pick-Up & Drop-Off

Find answers and get help from Intercom Support and Community Experts

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