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Missing earnings
Updated over a week ago

What should I do if I didn't receive my weekly earnings?

This page is about what to do if you do not receive your earnings.

On this page:

When do I get my earnings?

We operate on a Monday to Sunday working week. You will receive your earnings for the week on the following Tuesday.

Payments can take until midnight to transfer into your account. Please allow up to 24 hours for this to show in your account before contacting us.

What do I do if I haven’t received my earnings?

If you have not received your earnings by Wednesday, raise a missing earnings request via the Service Desk.

ℹ️ Related article: How to access the Service Desk

  1. On the Service Desk, select Missing Payments.

  2. Complete the form using the instructions on the next page.

  3. Please remember to upload proof of ownership for the bank account you would like to receive your earnings into.

Proof of ownership must be a PDF bank statement that shows:

  • the bank logo

  • your full name

  • your sort code, and

  • your account number.


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