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Courier
Courier
Stuart Courier Help Centre
Getting started
Maximising your earning potential
Ordering, returning and replacing your equipment
Add a name (2)
I've had an accident, what should I do?
Equipment
Mandatory equipment and cost
New Features and Launches!
Zone-specific multiplier and map
See same day and next day multipliers in your preferred area
Understanding the multi-drop process
Register for Multi-drop deliveries
Feedback on a declined invitation
The Stuart App
What apps do I need?
Stuart Courier App troubleshooting
What should I do if I can't log into the app?
Feedback at pick-up
My last delivery
Auto-accept
Call the client or customer
Problems with the Stuart app
iOS Troubleshooting
Android Troubleshooting
Feedback on self-cancelled deliveries
Reset your password
Self-cancellations
Number of deliveries
Earnings
Statement of Earnings
Changing bank details
Missing payments
Waiting time earnings
Earnings FAQs
Earnings structure (All cities except London)
Returns, cancellations & multi-drop deliveries
Multiplier rewards
New Earnings Structure in London
Delivery Invitation FAQ
Maximum Distances
I'm not receiving any deliveries - what should I check?
What does a delivery invitation look like?
Pick-up FAQ
How to pick up a package
At pick-up: Check Order Number
Pick-up problems
What to do if an order is too heavy
Marking a delivery as picked
What if my package isn't ready?
Accept extra packages
Drop-off FAQ
Safe Spaces for Food Deliveries
Proof at Pick-up (Apple Deliveries)
Absent Customer-Specific Food Clients
Absent Customer - Just Eat delivery
Drop-off problems
Absent customer process
How to complete an in-app Proof of Delivery (POD)
Health and Safety
Free mental health support with Stuwie Protect
Courier partner health and safety
Insurance: accident and income protection
How do I make a claim on Chubb?
How to report delivery feedback
Equipment failure: what should I do?
Cold Chain: essential food safety information
Courier driving guidelines in town centres
Access to Client Toilets
How to make a claim with Stuwie Protect
Age-verified deliveries
Age-verified delivery process (Challenge 25)
How to respond to difficult situations whilst delivering age-verified orders (Challenge 25)
COVID-19 safety
Client-specific pick-up processes
Financial support from the Government during COVID-19
How do I make changes to my account?
Partner account changes using Service Desk
Changing City
Updating your insurance
Requirements for Changing Your Transport Type
Changing phone number
Changing your Transport Type
Brexit - right to work and stay in the UK
About Zego Insurance
Updating your Right to Work document
How to be a top Stuwie
Reminder messages
Partnership Termination
Delays & Detours
Wrong Transport Type
General best practice tips to consider
Invalid Documents
Valid Evidence
GPS Manipulation or Blocking
Contacting us
How to contact Support
Support Chatbot
Client-specific information
Apple & Nespresso FAQs
Apple delivery process
City-specific information
London: Laylock Street, Islington
Hull: Pieminister
London: Burger King Walthamstow
Newcastle: Burger King Clayton Street
London: Putney High Street
London: Smithfield market by bike
Newcastle: Parking on the Quayside
London: Boxpark Wembley
Electric Vehicle Deals!
Electric Vehicle Deals ⚡️
The Stuart Community!
Being a Captain
Our newsletters
Stuwie Perks
Prize Draw - Terms and Conditions
Stuwie Perks with Collective Benefits
General Platform Rules
Stuart Courier UK Equal Opportunities Policy
Terms and Conditions
FAQ
Can I take time off?
Can I just work anytime?
How many hours can I work?
