Stuart

Client

Who we are, how we operate and who's it for.

Who are we and what do we offer?

Types of deliveries

Create an account, place your first delivery and access support easily.

Sign up and get started

How Stuart API works, how to integration and how to fix problems

Getting started with the Stuart API

Best practices to optimise your experience with Stuart.

Best practices to optimise your experience

Stuart Dashboard on mobile

Contacting Stuart support

Edit your account details

Change your password through the dashboard

Changing your password

Details on the secure processing and storage of your payment information when opting to retain banking data.

Payment information and data security

Account deletion

Your feedback matters

Feedback, testing, pool of clients, client experience, ideas, opinion, membership, suggestions, relationship, collaboration, participate

Client Advisory Network (CAN)

FAQs

1. Getting started with Stuart

Need something delivered right away? You can book a courier in just a few clicks!

Requesting an instant delivery

Requesting a multi-drop delivery

Save addresses, set special delivery requirements (alcohol, fragile, cold chain), zones, sizes, pick-up limits and share tracking links.

General guidance: Requesting and managing deliveries

Changing details of a live or scheduled delivery

Rescheduling a delivery

What to check if an error appears when you try to book a courier via the app or dashboard

Trouble placing an order

How to track the courier, share tracking links and find past deliveries.

Tracking your delivery

Managing delays at pick-up

Simple tips to build great relationships with delivery partners

Working well with couriers

Keeping packages safe

2. Requesting a delivery

Guide for clients using the Stuart Dashboard

Changing delivery information

Canceling deliveries and courier cancellations.

Cancelling a delivery

What to do if the courier cannot take the order, the package is too big, you can’t reach the courier or the customer isn’t at drop-off

Courier and delivery issues

Order searching, delivery not being assigned, no drivers available

Courier availability & ETAs

Auto-stacking explained

Return job, return delivery, unsuccessful delivery

How returns work

Requesting a refund

3. Issues with deliveries

Payment methods

Downloading invoices

Quick guide to using promo codes or refunds

How to redeem a coupon

Understand pricing and billing

New pricing Q&A

4. Payments & invoices

Create a Stuart Account - Clients using partners integration & paying via credit card

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Andromeda

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Deliverect

Getting started with FlipDish, and how to connect Stuart with your FlipDish account.

FlipDish

Getting started with Hungrrr, and how to connect Stuart with your Hungrrr account.

Hungrrr

Getting started with Otter, and how to connect Stuart with your Otter account.

Otter

Getting started with Shopify, and how to connect Stuart with your Shopify account.

Shopify

Getting started with Stuart and Snappy Shopper

Snappy Shopper

Square

Getting started with UrbanPiper, and how to connect Stuart with your UrbanPiper account.

UrbanPiper

Getting started with Zapiet, and how to connect Stuart with your Zapiet account.

Zapiet

5. Getting started with Stuart via partner integrations

Find answers and get help from Intercom Support and Community Experts

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