Otter

Getting started with Otter, and how to connect Stuart with your Otter account.

Updated over a week ago

Contents


  1. Connect Stuart to your Otter Account

Log into your Otter Business Manager

Explore Integrations

Select your Store

2. Create Your Stuart Account

Already have a Stuart Account? Skip to Step 3!

Enter your Email and Password

Enter your Company Information

Input your billing details

Add a credit card

Your API credentials are automatically generated, and the connection can be established with a single click, "Connect Stuart to Otter."


3. Login with connect.stuart.com

Enter your email and password

Add your billing information

Add a credit card

Your API credentials are automatically generated, and the connection can be established with a single click, "Connect Stuart to Otter."

Your connection is complete

4. Finalise your set-up

Head to Settings > Integrations > Connected to enable Stuart for your online orders

Enable courier auto-request to ensure orders are automatically sent through to Stuart

You are now ready to use Stuart as your delivery partner!

5. Best Practices & Tips

Explore these advanced tips and tricks to further optimize your integration:

  • Automate Order Processing: Set up automated order processing to enhance efficiency and reduce manual tasks.

  • Set your prep time: To ensure drivers arrive at the perfect time, set up a prep time in your Otter tool. This prevents drivers from being early or delayed at your restaurant. Contact Otter to make changes to your Uber Eats and Just Eat prep time, or manage it through the Deliveroo site for Deliveroo orders.

  • Menu Editing: Avoid editing your menu directly on marketplaces like Just Eat or others, as this may cause integration failures. Instead, manage your menu changes through Otter.

  • Just Eat Tablet: Ensure your Just Eat tablet is always turned on to maintain a successful integration.

  • Address Verification: Check if the address entered by your customer is accurate to avoid longer assignment times and incorrect deliveries. Make sure there are no geocoding errors that could affect the delivery process.

6. Key FAQs

How does my billing work?

Payment is taken via credit/debit card and the invoice can be downloaded after each delivery from your Stuart dashboard

Where can I find details about refunds and conditions

Our refund conditions are outlined in our terms and conditions here

How do I reach customer support for live requests?

You can reach out to customer support via the Stuart dashboard or within the tracking link embedded in the Otter Dashboard (UK only)

How do I raise a ticket for a previous order?

If the order is cancelled or completed and there has been an issue, you can raise it using these links (country-specific):

How much do my deliveries cost through Otter?

You can find details about our pricing for each market below:

  • United Kingdom here

7. Get in Touch

If you have any questions during the onboarding process, please email client.onboarding@stuart.com.

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