Contents
Connect Stuart to your Otter Account
Log into your Otter Business Manager | |
Explore Integrations | 
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Select your Store | 
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2. Create Your Stuart Account
Already have a Stuart Account? Skip to Step 3!
Enter your Email and Password | |
Enter your Company Information | |
Input your billing details | |
Add a credit card | |
Your API credentials are automatically generated, and the connection can be established with a single click, "Connect Stuart to Otter."
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3. Login with connect.stuart.com
Enter your email and password | |
Add your billing information | |
Add a credit card | |
Your API credentials are automatically generated, and the connection can be established with a single click, "Connect Stuart to Otter."
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Your connection is complete |
4. Finalise your set-up
Head to Settings > Integrations > Connected to enable Stuart for your online orders | |
Enable courier auto-request to ensure orders are automatically sent through to Stuart | |
You are now ready to use Stuart as your delivery partner! | 
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5. Best Practices & Tips
Explore these advanced tips and tricks to further optimize your integration:
Automate Order Processing: Set up automated order processing to enhance efficiency and reduce manual tasks.
Set your prep time: To ensure drivers arrive at the perfect time, set up a prep time in your Otter tool. This prevents drivers from being early or delayed at your restaurant. Contact Otter to make changes to your Uber Eats and Just Eat prep time, or manage it through the Deliveroo site for Deliveroo orders.
Menu Editing: Avoid editing your menu directly on marketplaces like Just Eat or others, as this may cause integration failures. Instead, manage your menu changes through Otter.
Just Eat Tablet: Ensure your Just Eat tablet is always turned on to maintain a successful integration.
Address Verification: Check if the address entered by your customer is accurate to avoid longer assignment times and incorrect deliveries. Make sure there are no geocoding errors that could affect the delivery process.
6. Key FAQs
How does my billing work? | Payment is taken via credit/debit card and the invoice can be downloaded after each delivery from your Stuart dashboard |
Where can I find details about refunds and conditions | Our refund conditions are outlined in our terms and conditions here |
How do I reach customer support for live requests? | You can reach out to customer support via the Stuart dashboard or within the tracking link embedded in the Otter Dashboard (UK only) |
How do I raise a ticket for a previous order? | If the order is cancelled or completed and there has been an issue, you can raise it using these links (country-specific):
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7. Get in Touch
If you have any questions during the onboarding process, please email client.onboarding@stuart.com.