Snappy Shopper

Getting started with Stuart and Snappy Shopper

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Introduction to Stuart and Snappy Shopper

Integrating your Stuart delivery account with Snappy Shopper offers a seamless way to manage your deliveries. This integration streamlines the process, allowing you to efficiently handle orders and ensure timely deliveries to your customers.

Contents


Connecting your Stuart Account to Snappy

To begin the integration process, you'll need to obtain your API credentials from your Stuart account. Follow these steps:

  1. Create Your Stuart Account:

    1. Pay by credit card: Click on this link and create an account with Stuart. In the last step, the API credentials will be visibile.

    2. Pay by direct debit (only available for clients managed by Stuart sales team): create an account following this link

  2. If you already have a Stuart account:

    1. Access Your Stuart Account: Log in to your Stuart account here.

    2. Navigate to Profile Settings: Once logged in, go to your profile settings.

    3. Access Integration Settings: Within your profile settings, locate the integration settings section.

    4. Find Client ID and Client Secret: In the integration settings, you'll find your Client ID and Client Secret. These credentials are essential for connecting your Stuart account with Snappy Shopper.

  3. Share Credentials with Snappy Shopper: Copy your Client ID and Client Secret and share them with Snappy Shopper via this link to complete the integration process.

Managing an order

Order Flow

Screenshots

Accept your order on your Snappy Order Manager

Select a delivery request time

Once a courier has been assigned to the order Delivery Status moves from "Not Accepted" to "Accepted".

Then once the courier has picked up the order, the Delivery Status moves from "Accepted" to "En Route"

To track your orders head to your Stuart Dashboard here.

To find out more about tracking your deliveries check out the video here.

Reaching out to customer support

If you encounter any issues or require assistance, our customer support team is here to help:

  • Live Customer Support: For immediate assistance, contact our live customer support team via the Stuart Dashboard. You can find more details here.

  • Raising Tickets: For non-urgent issues, you can raise a ticket using this link here.

  • Refunds: Refunds are processed according to our policies and they may impact your billing and invoicing. Our refund conditions are outlined in our terms and conditions here.

Billing and Invoicing

Understanding the billing and invoicing process is crucial for managing your account efficiently. Here's what you need to know:

  • Corporate Terms with Direct Debit: We operate on corporate terms with Direct Debit for billing.

  • Invoice Frequency: Invoices are generated weekly, covering the previous week's deliveries.

  • Refund Coupons: Any refunds issued will be logged against your statement and deducted automatically from your next Direct Debit payment

Understanding Auto-Stacking

Auto-stacking is a feature designed to optimise delivery operations by allowing couriers to handle multiple orders efficiently. Here's how it works:

  • What is Stacking?: Stacking enables couriers to pick up and deliver multiple orders without disrupting operations.

  • How it Works: Orders are grouped in the dashboard, and couriers verify and confirm each delivery using the app.

  • Labelling Packages: To ensure smooth operations, it's essential to label each package clearly to avoid mix-ups.

Best practices for success

Following best practices enhances the efficiency and effectiveness of your delivery operations. Here are some recommendations:

  • Prepare Items for Pickup: Ensure items are packed and ready for pickup to facilitate a fast handover.

  • Communicate Proactively: Keep couriers informed of any delays or issues to maintain efficient operations.

  • Provide Support to Couriers: Offer shelter and refreshments, especially in adverse weather conditions, to support couriers.

  • Secure Packages: Properly secure packages with tape, elastics, and labels to prevent damage during transit.

FAQs

Coming Soon!

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