Frequently asked questions

Updated over a week ago

How do I access the proof of delivery?

The proof of delivery can be retrieved by accessing the delivery in our dashboard. There, you can find the POD for both the pick-up and or drop-off.To find the proof of delivery from one of your orders, go to your History in your Account and select the delivery in question. On the right-hand side, you will be able to view the proof of delivery for drop-off, pick-up or both.

How do I request a driver?

Simply go onto your account on the dashboard and input your pick up and drop off address, then choose which size package you have and click request! For multi-drops, just press ‘Add another Drop off’

Visit this page to find out more.

How long will it take for a driver to arrive?

A Courier-Partner is typically assigned to the delivery within 7 minutes and will be at your location within 15 minutes.

Do you take food?

We do indeed. We have thermal bags that can keep ice cream frozen and curries smoking hot!

We can also transport documents, retail products, pharmacy items and flowers.

How long does the delivery take?

We average under 30 minutes up to 1.5 miles. Typically, it is 7 minutes per mile for mopeds and 9 minutes per mile for bikes.

How far do your drivers go?

How much does it cost?

Please get in touch with our Sales team by filling in our enquiry form found on our website > Get in touch.

There is no signup costs or monthly fees, just pay per delivery.

Something has gone wrong, what do we do now?

We have a live support chat that is ready to help you on our dashboard. Please provide them with your Job ID and let them know the problem. We take any issue very seriously and will strive to ensure you have a great experience using Stuart.

How do I pay?

When you create your account, you will register your card details, and you will be charged pay as you go after each delivery is finished.

How can we check monitor deliveries?

You can track all your deliveries on our dashboard, this way you can see where the driver is before pick up and on their way to the delivery location.

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