Introduction to Stuart and FlipDish
Integrating your Stuart delivery account with FlipDish offers a seamless way to manage your deliveries. This integration streamlines the process, allowing you to efficiently handle orders and ensure timely deliveries to your customers.
Contents
0. Check Stuart coverage
To get started with Stuart, first make sure we provide our delivery service in your area. UK coverage
1. Create a Stuart account & Retrieve API keys
Create your Stuart account
If you already have a Stuart account:
Access Your Stuart Account: Log in to your Stuart account here.
Navigate to Profile Settings: Once logged in, go to your profile settings.
Access Integration Settings: Within your profile settings, locate the integration settings section.
Find Client ID and Client Secret: In the integration settings, you'll find your Client ID and Client Secret. These credentials are essential for connecting your Stuart account with Snappy Shopper.
2. Connect your Stuart account to FlipDish
Share Credentials with FlipDish: Copy your Client ID, Client Secret and a few other information and share them with FlipDish via this link to complete the integration process.
Wait 72h for FlipDish team to complete the set up: The FlipDish team completes the integration set up to activate Stuart and informs you when this is done.
3. Understand the order flow on FlipDish interface
1. Order creation: Your customer places an order from your website, or app.
2. Order is received by FlipDish - this can be viewed within the orders section of your FlipDish account.
3. View your order: once it appears in the orders section, you can then click on the order to view it in more detail.
By default, you will have to manually accept orders (this can be configured to automatic order acception).
If manual, you must click on one of the buttons at the bottom of the page to accept the order page.
When accepting an order. You can select how long it will take to prepare the order, this will then determine when the courier should arrive at the store.
4. Accepting an order: Once you accept the order, you will see the order status change to 'accepted,' the delivery status updated, and the delivery provider set to 'Stuart.' There will also be a link to the live tracking map of the delivery.
5. Tracking your order: On your individual orders page, if you scroll down, you'll see a live tracking map of the delivery.
4. Track an order & Contact Customer Support
Tracking: To track your orders head to your Stuart Dashboard here.
To find our more about tracking your deliveries check out the video here.
Contact Customer Support: To contact customer support, use the CS widget within the Stuart Dashboard here.
5. Useful information on Stuart
To solve any other question you might have, please consult our Stuart Client Help Center
6. Get in touch
If you have any questions during the onboarding process, please email client.onboarding@stuart.com.