Share more details with the courier
You can add notes to an ongoing delivery directly from the Stuart Dashboard. This is a great way to help couriers locate addresses more easily - such as adding access codes, doorbell names, or delivery instructions.
Please note: if you need to change the pick-up or drop-off address, you’ll need to cancel the current order and create a new one with the correct details.
Change an address
Pick-up and drop-off addresses cannot be edited once a delivery is in progress. If there's an error, cancel the order and raise a new one with the updated information.
Add extra information to an existing delivery
From the Dashboard, click on the delivery in your ongoing orders. Select “Add comment” to share any additional instructions. The courier will be notified of your message right away.
Communicating with the courier
You're able to contact the courier at any time from the moment they accept the delivery until it's marked as completed.
Still need help?
If you need further assistance, you can reach out to our support team via live chat. 👉 Contacting Stuart Support