Deliverect

Getting started with Deliverect, and how to connect Stuart with your Deliverect account.

Updated over a week ago

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1. Connect Stuart to Your Deliverect Account

Click the button and follow the instructions to get started:


2. Create Your Stuart Account

Already have a Stuart Account? Skip to Step 3!

Enter your Email and Password

Enter your Company Information

Input your billing details

Add a credit card

Your API credentials are automatically generated.


3. Login with connect.stuart.com

Enter your email and password

Add your billing information

Add a credit card

Your API credentials are automatically generated.


4. Finalise your set-up

Log in to your Deliverect Account and select Dispatch

Select Add Partner

Choose Stuart from the list

Select Add Configuration and then, select SMALL from the drop-down list, as Stuart recommended Standard package size

Head to your Deliverect Account and copy and paste these credentials

Your Stuart profile is created and activated on your location!


5. Best Practices & Tips

Explore these advanced tips and trips for when configuring your preferences on your Deliverect interface.

Stuart Recommendations:

  • Select Stuart as a preferred dispatch partner

    • With an average E2E time of under 30 min, a fleet of more than 20k independent couriers and our industry expertise, Stuart ensures short travel times and great customer satisfaction

  • Leave this field blank

    • Setting a max delivery fee may be useful if you use multiple fleets or your own couriers. We recommend that hot food travel no further than 3 miles to ensure short travel times and the best customer experience

  • Leave this field blank

    • This field will be removed soon

  • Leave this field blank

    • Once Stuart is selected as the preferred dispatch partner

  • Leave this field blank

    • Setting a max delivery fee may be useful if you use multiple fleets or your own couriers. We recommend that hot food travel no further than 3 miles to ensure short travel times and the best customer experience

  • Select automatic assignment

    • We recommend automatic assignment so orders will be dispatched automatically while you focus on preparing the orders. If you use your own fleet alongside Stuart, we recommend choosing Manually assign a rider

Not sure what all the terms mean? Checkout this Deliverect Preference Glossary

  • Preferred dispatch partners: this is to select which partners you want to use for this location. Only partners configured for your account will display

  • Maximum delivery fee: you can enter the maximum delivery fee you are willing to pay for an order

  • Maximum pick up time: While we do not recommend this being set, you can add the maximum number of minutes allowed until an order can be picked up

  • Tie-Breaker: If you have more than one dispatch partner selected in the Preferred dispatch partners field, choose which to use if there are multiple matches. Cheapest or Fastest are the available options

  • Delivery Ranges: If there are dispatch platforms you prefer to use based on how far the delivery is, set this up here. Choose the platform and enter the distance from your restaurant. Multiple ranges can be configured

  • Assignment of rider: Choose if you want riders to be automatically assigned or if you want to manually assign them

Preference options are not mandatory to complete, however, we recommend inputting settings recommended by Stuart for an optimal delivery experience.


6. Key FAQs

How does my billing work?

Payment is taken via credit/debit card and the invoice can be downloaded after each delivery from your Stuart dashboard

Where can I find details about refunds and conditions

Our refund conditions are outlined in our terms and conditions here

How do I reach customer support for live requests?

You can reach out to customer support via the Stuart dashboard or within the tracking link embedded in the Deliverect Dashboard (UK only)

How do I raise a ticket for a previous order?

If the order is cancelled or completed and there has been an issue, you can raise it using these links (country-specific):

How much do my deliveries cost through Deliverect?

You can find details about our pricing for each market below:

  • United Kingdom here → includes public pricing and city coverage list (here)

  • France here → it does not include the partnership exclusive pricing and, coverage map here

  • Spain here → it includes both public pricing (here) and coverage (here)

  • Portugal here → it includes public pricing but no coverage map.

Where does Stuart operate?

You can find our coverage for each market below:


7. Get in Touch

If you have any questions during the onboarding process, please email client.onboarding@stuart.com.

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