Introduction to Stuart and Deliverect
Integrating your Stuart delivery account with Deliverect offers a seamless way to manage your deliveries. This integration streamlines the process, allowing you to efficiently handle orders and ensure timely deliveries to your customers.
Contents
0. Check Stuart coverage
To get started with Stuart, first make sure we provide our delivery service in your area. UK coverage
1. Create a Stuart account & Retrieve API keys
Create your Stuart account: Click on this link and create an account with Stuart. In the final step, you will see your API credentials. You will also be prompted to add a valid credit card for payment. For more details, refer to this article.
If you already have a Stuart account:
Access Your Stuart Account: Log in to your Stuart account here.
Navigate to Profile Settings: Once logged in, go to your profile settings.
Access Integration Settings: Within your profile settings, locate the integration settings section.
Find Client ID and Client Secret: In the integration settings, you'll find your Client ID and Client Secret. These credentials are essential for connecting your Stuart account with Deliverect.
2. Connect your Stuart account to Deliverect
Log in to your Deliverect Account and select Dispatch |  |
Select Add Partner |  |
Choose Stuart from the list |  |
Select Add Configuration and then, select SMALL from the drop-down list, as Stuart recommended Standard package size
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Head to your Deliverect Account and copy and paste these credentials |  |
Your Stuart profile is created and activated on your location! |  |
Best Practices & Tips
Explore these advanced tips and trips for when configuring your preferences on your Deliverect interface.
Stuart Recommendations:
Select Stuart as a preferred dispatch partner
With an average E2E time of under 30 min, a fleet of more than 20k independent couriers and our industry expertise, Stuart ensures short travel times and great customer satisfaction
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Setting a max delivery fee may be useful if you use multiple fleets or your own couriers. We recommend that hot food travel no further than 3 miles to ensure short travel times and the best customer experience
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This field will be removed soon
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Once Stuart is selected as the preferred dispatch partner
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Setting a max delivery fee may be useful if you use multiple fleets or your own couriers. We recommend that hot food travel no further than 3 miles to ensure short travel times and the best customer experience
Select automatic assignment
We recommend automatic assignment so orders will be dispatched automatically while you focus on preparing the orders. If you use your own fleet alongside Stuart, we recommend choosing Manually assign a rider
Not sure what all the terms mean? Checkout this Deliverect Preference Glossary
Not sure what all the terms mean? Checkout this Deliverect Preference Glossary
Preferred dispatch partners: this is to select which partners you want to use for this location. Only partners configured for your account will display
Maximum delivery fee: you can enter the maximum delivery fee you are willing to pay for an order
Maximum pick up time: While we do not recommend this being set, you can add the maximum number of minutes allowed until an order can be picked up
Tie-Breaker: If you have more than one dispatch partner selected in the Preferred dispatch partners field, choose which to use if there are multiple matches. Cheapest or Fastest are the available options
Delivery Ranges: If there are dispatch platforms you prefer to use based on how far the delivery is, set this up here. Choose the platform and enter the distance from your restaurant. Multiple ranges can be configured
Assignment of rider: Choose if you want riders to be automatically assigned or if you want to manually assign them
Preference options are not mandatory to complete, however, we recommend inputting settings recommended by Stuart for an optimal delivery experience.
3. Understand the order flow on Deliverect interface
The order has been received and is visible in the "Orders" section. | |
Order can be tracked in the "Dispatch" section.
The "live view" shows important updates. When the order is assigned to a courier, it changes to 'in progress'. | |
Clicking on a specific order opens a new screen with additional details.
To track delivery, click on 'track delivery' and a new tab will open with the Stuart tracking link. |
4. Track an order & Contact Customer Support
Tracking:
Clicking on a specific order opens a new screen with additional details.
To track delivery, click on 'track delivery' and a new tab will open with the Stuart tracking link. |
Contact Customer Support: To contact customer support, use the CS widget within the Stuart Dashboard here.
5. Useful information on Stuart
To solve any other question you might have, please consult our Stuart Client Help Center
6. Get in touch
If you have any questions during the onboarding process, please email support.uk@stuart.com.