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1. Getting Started on Deliverect
Step 1: Navigating the Deliverect homepage
Once you’ve logged into the Deliverect Management Portal (website), you’ll first be taken to the Orders section on the Dashboard
Step 2: Finding the Dispatch settings
Next, select Settings on the left sidebar. Under settings, you’ll see Preferences and Dispatch. Click Dispatch so that it shows the below screen
2. Activate Stuart as a Preferred Delivery Provider
Step 3: Activate Stuart
Within Configuration make sure Stuart is enabled as your preferred dispatch partner for all your locations by clicking on Add partner
Step 4: Configure your dispatch partner
In the Access profile code, you can select and connect one account per store OR select and connect 1 Stuart account for all your stores - Stuart recommends separate accounts per store if you wish to maintain separate billing per store
Then, select SMALL from the drop-down list, as Stuart recommended Standard package size
3. Configure Dispatch Partner
Step 5: Configure your Preferences for Dispatch
Within Auto-selection, there are a number of preferences to configure for optimal use of Stuart
Step 6: Start by selecting a location
Before you edit your preferences for dispatch, you’ll need to select what location you are configuring for. We recommend leaving this field empty to apply the settings to all your locations.
4. Preference Options Glossary
The below provides a description of what each preference option means. In the next section, you’ll be guided through what parameters to input to get the best use out of Stuart.
Preferred dispatch partners: this is to select which partners you want to use for this location. Only partners configured for your account will display
Maximum delivery fee: you can enter the maximum delivery fee you are willing to pay for an order
Maximum pick up time: While we do not recommend this being set, you can add the maximum number of minutes allowed until an order can be picked up
Tie-Breaker: If you have more than one dispatch partner selected in the Preferred dispatch partners field, choose which to use if there are multiple matches. Cheapest or Fastest are the available options
Delivery Ranges: If there are dispatch platforms you prefer to use based on how far the delivery is, set this up here. Choose the platform and enter the distance from your restaurant. Multiple ranges can be configured
Assignment of rider: Choose if you want riders to be automatically assigned or if you want to manually assign them
Preference options are not mandatory to complete, however, we recommend inputting settings recommended by Stuart for an optimal delivery experience.
5. What to input into preference options
Stuart Recommendations:
Select Stuart as a preferred dispatch partner
With an average E2E time of under 30 min, a fleet of more than 20k independent couriers and our industry expertise, Stuart ensures short travel times and great customer satisfaction
Leave this field blank
Setting a max delivery fee may be useful if you use multiple fleets or your own couriers. We recommend that hot food travel no further than 3 miles to ensure short travel times and the best customer experience
Leave this field blank
This field will be removed soon
Leave this field blank
Once Stuart is selected as the preferred dispatch partner
Leave this field blank
Setting a max delivery fee may be useful if you use multiple fleets or your own couriers. We recommend that hot food travel no further than 3 miles to ensure short travel times and the best customer experience
Select automatic assignment
We recommend automatic assignment so orders will be dispatched automatically while you focus on preparing the orders. If you use your own fleet alongside Stuart, we recommend choosing Manually assign a rider
6. Automatic vs. Manual Assignment
Within Auto-selection, you will be able to choose how you want to assign a rider to an order. We recommend automatic assignment so orders will be dispatched automatically while you focus on preparing the orders
If 'Manually assign a rider' is selected, and Stuart is the preferred delivery partner, you will see the below appearing on the tablet screen for every order placed
At this point, you will need to manually assign each order to Stuart - if no selection is made after 2 minutes, the order will be assigned automatically to Stuart
The manual assignment will have a 2-minute countdown for you to select a delivery partner - even when a preferred delivery partner is selected
If no selection is made, Deliverect will apply the following logic to determine which delivery partner should the order be assigned to:
The preferred partner will be priority 1 - if a preferred partner is selected
Tie-Breaker will be priority 2 if no preferred delivery partner is selected and the tie-breaker is specified
If the preferred partner is not available and the tie-breaker is blank - the delivery will be assigned at random
7. Stuart info - FAQ
Tell me more about Stuart
With an average end to end (E2E) time of under 30 min, a fleet of >20k independent couriers and our industry expertise, Stuart ensures short travel times and great customer satisfaction
Stuart can deliver both your restaurant orders, but also your marketplace orders resulting in cost savings
Stuart operates in 76 UK cities (full list here) We also operate in 5 other countries.
Stuart operates between 9 am-11 pm 364 days per year, offering live support for deliveries 7/7 from 7 am to 12 am
Will Stuart be able to handle my orders successfully?
Yes! Stuart delivers millions of food orders every month to happy customers. Our technical and operational expertise ensures you’ll be happy with our service and we have 20k+ couriers in the UK waiting to deliver for you.
How are Stuart's delivery fees calculated?
Stuart charges the delivery fee based on the driven distance from pick up to drop off. Stuart calculates the shortest driven distance of the courier, not a radius. Stuart does not charge any subscription fee.
When using Stuart to deliver your marketplace orders, remember you can deduct the customer’s delivery fee from your delivery cost
What happens if something goes wrong?
In the unlikely event that something goes wrong with an order, you can raise a live chat with Stuart if the order is ongoing. If the order is no longer ongoing, you can raise a ticket so Stuart can investigate the incident. Please find more information here on how and when to contact Stuart.
Please review Stuart's best practices & other useful information in our Help Centre