Creating a positive connection with couriers is a great way to boost loyalty, improve delivery performance, and ensure your customers get the best possible service. A smooth experience at pick-up helps couriers work efficiently - and makes your store or restaurant a place they’re happy to return to.
Here are a few easy ways to work well together:
☕ Offer a small gesture
Hot day? Cold weather? A quick tea, coffee or refreshment while they wait can go a long way. Couriers appreciate these thoughtful touches - and it shows you care about their experience, not just the parcel.
🔄 Keep things flowing smoothly
Well-organised store operations help reduce delays. If an order’s running behind, giving the courier a quick heads-up builds trust - and makes the handover more relaxed for everyone.
📝 Be clear and consistent
Help couriers find the right spot to collect orders quickly. Clear signage, a designated courier counter, or separating customer and courier queues can really streamline the process.
📦 Pack with care
Good packaging = a better delivery experience. Make sure everything is sealed, secure and easy to carry. Use tape, labels or elastic bands to keep items safe in transit.
🫶 Why it matters
A great courier experience doesn’t just help them - it helps you too. Happier couriers lead to smoother handovers, fewer issues on the road, and ultimately, happier customers.