We love hearing from you! Your feedback is essential in helping us improve your experience with Stuart. There are several easy ways to share your thoughts with us:
Rate your chats with Customer Support: After contacting support via Live Chat on your Stuart Dashboard, you’ll have the option to rate your experience. This helps us ensure quality support every time.
Rate your deliveries: Once a delivery is completed, you can provide a rating about the delivery experience, including feedback on the courier’s performance. Your input here helps us recognize great couriers and identify areas for improvement.
Regular Net Promoter Score (NPS) surveys: These surveys allow you to share your overall satisfaction with Stuart’s products and services. We appreciate you taking the time to reflect on your experience.
Direct contact: For any additional comments or suggestions, feel free to reach out to our Customer Support team via Live Chat on your Stuart Dashboard or contact your Account Management representative directly.
We especially value your feedback about couriers, as it helps us maintain high standards and improve service quality.
Thank you for helping us make Stuart better! 🫶