How much will I earn?
Your delivery earnings are calculated using several different components:
Base delivery fee
Incentives
All deliveries have a base delivery fee, others have incentives, waiting time earnings etc.
ℹ️ Related article: Earning FAQs
Base Delivery Earnings
Delivery fees are calculated depending on your city, transport type and delivery distance. The more distance you travel, the more you earn.
Note: you are also compensated for the distance from invitation acceptance to the pick-up via incentives.
Incentives
In addition to the delivery fee, some orders may have incentives such as multipliers. These are rewards that multiply your delivery fees by a specific value communicated to you on the invitation. There are predetermined multiplier values as well as dynamic multipliers. Please read this article for more information: Incentives
These fees will be shown on your weekly statement of earnings.
Waiting time earnings
Stuart applies fees for long waiting times at pick-up (WAPU). Your waiting time starts automatically when you reach the pick-up location and waiting time earnings will start after 20 minutes of waiting, up to a maximum of 30 minutes after you arrive. After 30 minutes, you can continue to wait or request a cancellation from Support. (See cancellation fees below)
These fees will be shown on your weekly earnings statement.
ℹ️ Related article: Waiting time earnings.
Multi-drop deliveries
These are fees Stuart applies if you complete a delivery with multiple orders. These deliveries are called “multi-drop deliveries” and their fee is based on the total distance you travelled to deliver all the packages.
These fees will be displayed on your app.
ℹ️ Related article: Multi-drop process, How to request multi-drop deliveries
Return deliveries
If you have to return a package, the initial delivery will be cancelled and Customer Support will issue a return delivery.
We apply the delivery fee for both deliveries (your journey to drop-off and your journey back to pick-up).
Only the return delivery is eligible for multiplier rewards.
These fees will be displayed on your app, unless it is a multi-drop return; in that case, these will be shown on your weekly statement of earnings.
ℹ️ Related article: Returns, cancellations and multi-drop.
Cancellations
Depending on the scenario, cancellation fees may be applicable:
If your client cancels more than 2 minutes after you accepted the delivery, there will be a cancellation fee.
If your client cancels the delivery within the first 2 minutes after you accepted it, there will not be a cancellation fee.
These fees will be displayed on your app.
Self cancellations
You are able to self-cancel in 2 situations:
Right after accepting the delivery
When you arrive at pick-up: You can cancel at any time once you are at the pick-up location.
A self-cancellation will not result in a cancellation fee, even if you have waited more than 20 minutes. You are not expected to wait this long and can move on to the next delivery, but will not be paid for that cancelled delivery.
ℹ️ Related articles: Returns, cancellations and multi-drop, Self-cancellations
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