This article answers common questions about earnings. If these do not answer your query, reply directly to your Statement of Earnings and we will get back to you.

Your earnings will depend on the time you spend on the platform conducting deliveries and each delivery fee plus any other fees that may apply to your delivery: multiplier, WAPU, multi-drop, cancellation or return fees.

ℹ️ Related article: Earnings Structure

Your delivery fee is based on your transport type and the distance between pick-up and drop-off. This means the further the distance you travel, the more you will earn.

Displayed on your delivery history within the app are:

Here is our HC article about delivery fees, and all of the information regarding earnings can also be found on:

- Stuart app invitation screen

- Delivery history

- Weekly statement of earnings

We operate on a Monday to Sunday working week. We issue your earnings for the week on the following Tuesday.

Earnings can take until midnight to transfer into your account. Please allow up to 24 hours for this to show in your account before contacting us.

If you can’t find the email linking to your Statement of Earnings in your inbox, please check your spam or junk folders. The sender will be payments.uk@stuart.com.

For Gmail users, the email might go into the "Promotions" folder, so make sure you check there as well. If you can’t find your Statement of Earnings by Wednesday morning, please contact us for a new link.

If you have not received your earnings by Wednesday, raise a missing earning request via the Service Desk.

ℹ️ Related article: Missing earnings

If a fee or adjustment is missing from your Statement of Earnings, reply to your Statement of Earnings email with the relevant delivery ID.

You can find the delivery ID in your app delivery history. This is a 9-digit number (e.g. 143936933). If you can't find a delivery ID, please provide further details about the delivery (e.g. date and time).

See your reward earnings under the Delivery Reward section of your Statement of Earnings. To be eligible for a reward, your deliveries must meet all the criteria shown in the reward message. This usually includes an active time, zone, client, and Transport Type.

If you are missing a reward you were eligible for, reply to your Statement of Earnings email with a screenshot of the relevant reward message.

If you have received incorrect multiplier values, send a screenshot of the relevant deliveries to payments.uk@stuart.com.

If your total earnings are different in the app and Statement of Earnings, send a screenshot of your delivery history to payments.uk@stuart.com. We will look into it.

The article explains your Statement of Earnings in detail: Statement of Earnings

We will email you a link to your Statement of Earnings on Tuesday after 3pm. You should receive this by midnight at the latest.

ℹ️ Related article: Statement of Earnings

We offer delivery partners an Annual Statement of Earnings for the previous tax year (April - April) in PDF format.

To request historic or Annual Statement of Earnings, please email us at payments.uk@stuart.com.

ℹ️ Related article: Statement of Earnings

When you joined Stuart, you purchased equipment to be paid from your weekly earnings in small increments. The weekly charge will never be higher than £35 or 50% of your earnings.

Please refer to the Equipment section of your Statement of Earnings to see:

ℹ️ Related article: Mandatory equipment and costs

There is no upfront cost for equipment. If you chose equipment during onboarding, you agreed to have items deducted from your weekly earnings in small increments. The weekly charge will never be higher than £35 or 50% of your earnings.

Any deductions are clearly stated in your Statement of Earnings and will show how much you have left to pay. If you return equipment in a good condition, we will return the amount to your account.

ℹ️ Related article: Mandatory equipment and costs

If your equipment has not arrived, please email the Equipment team at equipment.uk@stuart.com so we can investigate further.

If you believe you are being charged for equipment you did not buy, please get in contact at payments.uk@stuart.com.

Our equipment is not free. If you ordered equipment but have not settled the deposit balance, we will deduct this over time.

If we told you that you would receive a refund for your equipment deposit, check the Equipment section of your Statement of Earnings. The equipment refund will be shown as a positive value by “Deducted This Week”.

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