What if my package isn't ready?:
If you have arrived at pick-up and made yourself known, you are free to self-cancel after 5 minutes of waiting for the package if it's not ready, and move on to the next delivery. Don’t hesitate to ask once more if the package will be ready soon; sometimes an extra minute is all that’s needed! For more information on self-cancellation, read here.
If you have to cancel, please wait at least 30 minutes before contacting Support.