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Pick-up FAQ
What if my package isn't ready?
What if my package isn't ready?

What to do if your package is not ready in-store

Updated over a week ago

What if my package isn't ready?:

If you have arrived at pick-up and made yourself known, you are free to self-cancel after 5 minutes of waiting for the package if it's not ready, and move on to the next delivery. Don’t hesitate to ask once more if the package will be ready soon; sometimes an extra minute is all that’s needed! For more information on self-cancellation, read here.

If you have to cancel, please wait at least 30 minutes before contacting Support.

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