What if my package isn't ready?:

If you or your substitute have arrived at pick-up and made yourself known, you are free to self-cancel after 5 minutes of waiting for the package if it's not ready, and move on to the next delivery. Don’t hesitate to ask once more if the package will be ready soon; sometimes an extra minute is all that’s needed!

In the case of a stacked order, if one of the orders is late, you can cancel that single order after 5 minutes waiting at the pick up location and if the store’s order is at least 5 minutes late. This allows you to continue with the delivery of the orders that are ready.

For more information on self-cancellation, read here.

If you or your substitute have to cancel, please wait at least 30 minutes before contacting Support.

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