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All CollectionsCourierPick-up FAQ
At pick-up: Check Order Number
At pick-up: Check Order Number

Always provide and check your order number at pick-up

Updated over 9 months ago

When arriving at pick-up, please show staff members the order number in your app to ensure you or your substitute receive the correct package.

When you or your substitute receive the package, check again that the order number in your app matches the one on the receipt.

Note: The order number can be found under 'Package Information' in your app.

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