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Client-specific pick-up processes
Client-specific pick-up processes

Pick-up processes for McDonald's, Waitrose and Krispy Kreme

Updated over a week ago

For all clients, remember to keep a safe 2-metre distance from staff members at all times. On this page, see pick-up processes for:

🍟 McDonald's

Follow this procedure when picking up a McDonald's delivery.

  1. Enter the store and show your order number to the courier co-ordinator. You (or your substitute) must inform the staff when you arrive, the order should be ready or very nearly ready.

  2. Move to the designated courier waiting area if there is one.

  3. Collect the package when your order is called from the collection point and put in your thermal bag.

  4. Please click collected as soon as you (or your substitute) have put the order in your bag.

🛒 Waitrose

Pick-ups will be via the loading bay of the store to ensure a contact-free delivery process.

🍩 Krispy Kreme

This guide is for completing in-store pick-ups as safely as possible. All pick-ups are now in store, there are no drive-thru pick-ups.

Remember: Always make sure you (or your substitute) check the name of the client on your app before asking for the package and introduce yourself as a Stuart courier.

1. Locate the designated drop spot. You (or your substitute) will find this at the front counter or on a marked ‘Express Till’ located on the shop floor. The package will be on a tray which is sanitised before and after each pick-up.

2. Identify the package. The doughnut box will be inside a clear bag. The box will have a label with an order number. Always check that this matches your order reference number.

3. Collect the order. Pick up the order from the tray.

If you (or your substitute) need to discuss the order with store staff for any reason, you will be asked to approach the customer pay point once a space is available.

⛔️ No returns

Please note that Krispy Kreme packages should not be returned. If you (or your substitute) cannot locate a customer, try calling them (3 times) and contact support who will give you (or your substitute) instructions with what to do with the package.

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