1. How do I cancel a delivery before pick-up?
Before the package is picked up, you can directly cancel the delivery via your App or Dashboard.
2. Factors to consider when cancelling a delivery
Cancellations within 2 minutes:
You can cancel a job request within 2 minutes of an Instant order being placed, or within 2 minutes of the moment, a Scheduled job has started searching for a courier.
When done during those 2 minutes, no charge will be incurred for this cancellation, and you may proceed with raising a new order.
Cancellations after the first 2 minutes:
A charge will occur for this cancellation only if there has been a courier assigned to this delivery.
In case you believe you were unfairly charged the fee, reach out to the Stuart Support team and describe the problem thoroughly, specifying the ID of the package.