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4. Issues with deliveries
Cancelling your delivery before pickup
Cancelling your delivery before pickup

How can I cancel the delivery?

Updated over a week ago

1. How do I cancel a delivery before pick-up?

Before the package is picked up, you can directly cancel the delivery via your App or Dashboard.

2. Factors to consider when cancelling a delivery

  • Cancellations within 2 minutes:

    • You can cancel a job request within 2 minutes of an Instant order being placed, or within 2 minutes of the moment, a Scheduled job has started searching for a courier.

    • When done during those 2 minutes, no charge will be incurred for this cancellation, and you may proceed with raising a new order.

  • Cancellations after the first 2 minutes:

    • A charge will occur for this cancellation only if there has been a courier assigned to this delivery.

    • In case you believe you were unfairly charged the fee, reach out to the Stuart Support team and describe the problem thoroughly, specifying the ID of the package.

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