1. How does it work?
Raising tickets in the Portal:
Through the chatbot
If you have experienced an issue with a past delivery, you can open a refund request directly through the chatbot.
Through the ticket link app
Click directly in the ticket form you wish to use, please be careful choosing the UK ticket types.
One Company - Multiple Users:
Users can easily check their tickets and look into other user’s tickets and conversations within their company. Also, they can filter tickets by State.
All users will have a “Company Tickets view” and a “User Ticket View”
In the Company ticket view, all the tickets from all the users of the company will be displayed:
In the “My Ticket” view, only the tickets from the logged user will be displayed:
Users can easily check their tickets and look into other user’s tickets and conversations.
It’s also possible to jump into other user's conversations if needed.
Users receive notifications when they join a conversation initiated by another user regarding the corresponding ticket.
A Ticket can be linked or not to a Company - for users only belonging to one company tickets will be linked to that company by default.
Users with Multiple Companies.
A single user may be associated with multiple companies. In such instances, the user can conveniently choose the company for which they want to access the portal by selecting the company's name from the provided list. This is a special case, and will only be available in those cases where and Admin user is requested by AM’s and needed by the Clients team configuration.
