Stuart

Guide for clients using the Stuart Dashboard

Changing delivery information

Canceling deliveries and courier cancellations.

Cancelling a delivery

What to do if the courier cannot take the order, the package is too big, you can’t reach the courier or the customer isn’t at drop-off

Courier and delivery issues

Order searching, delivery not being assigned, no drivers available

Courier availability & ETAs

Auto-stacking explained

Return job, return delivery, unsuccessful delivery

How returns work

Requesting a refund

The courier is not coming, the courier is not here, the courier is not moving

The courier is not coming to the pick-up location

Issues contacting the courier

3. Issues with deliveries

Find answers and get help from Intercom Support and Community Experts

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