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Cancelling your delivery

Cancellation types

Updated over a year ago

1. Cancelling your delivery within 2 minutes of being assigned to a courier

If you cancel the order within 2 minutes after the order has been assigned to a courier, it will be cancelled and the courier will be notified.

There will be no charge associated with this cancellation and you may create a new order after this.

2. Cancelling your delivery after 2 minutes of being assigned to a courier

If you cancel an order 2 minutes or more after the order has been assigned to a courier, you will be charged a penalty depending on the value of that specific delivery type.

You will be charged the minimum amount. The courier will be notified and paid the minimum amount.


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