1. Why is this happening?
Couriers are autonomous. Among other scenarios, they may sometimes need to decide to what extent a delivery fits into their daily availability.
1.1. Free cancellation
An unfortunate scenario that occurs without charge is when your partner reports that they were in an accident.
1.2. Cancellation that may be charged
When a courier informs you that the order comes with the incorrect size or that the type of transport requested does not meet the order requirements.
Cancel the delivery when the partner has been assigned for more than 2 minutes..