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The courier wants to cancel the delivery
The courier wants to cancel the delivery

Can couriers cancel a delivery?

Updated over a week ago

1. Why is this happening?

Couriers are autonomous. Among other scenarios, they may sometimes need to decide to what extent a delivery fits into their daily availability.

1.1. Free cancellation

An unfortunate scenario that occurs without charge is when your partner reports that they were in an accident.

1.2. Cancellation that may be charged

For example:

  1. When a courier informs you that the order comes with the incorrect size or that the type of transport requested does not meet the order requirements.​

  2. Cancel the delivery when the partner has been assigned for more than 2 minutes..

If you still want the order to be delivered, please request a new delivery and, if necessary, request a refund. Read more about optimizing your experience here.

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