The tickets portal provides a view of all relevant tickets related to your company. This allows you to see a real-time view of all your tickets, and your company member's tickets in one place, understand their current state, or historical state, and reduce duplication. You can take action on a ticket to help move it forward and participate in conversations linked to a ticket.
How it works
The tickets portal is built into our Stuart Help Center and enables all logged in users to view all tickets associated with your company.
Selecting a ticket will show the ticket details (i.e. status, ticket ID, ticket type, description etc.).
Clicking the "Send us a message" button allows you to open and join the linked conversation to view more context. This opens directly in the Messenger. If you are not already participating in the conversation, you have the option to click "Join the conversation", and be part of it.
Once you join a conversation, the ticket will be added to your tickets space in the Messenger, enabling you to see all tickets you have created or participated in.
How can I access the portal?
There are three ways for you to access the ticket portal:
You can look for the Tickets portal card in the Help Centre.
The tickets space provides a banner link at the top for easy access back to the tickets portal main page.
Lastly, you can directly access the portal by following the URL