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4. Issues with deliveries
Getting in touch with Live Support
Getting in touch with Live Support

How can I contact the Support team?

Updated over a week ago

Customer support is available 365 days a year from 8:00 a.m. to 00:00 pm via chat, so we can deal with all our client requests in the most efficient way possible. We remain at your disposal here for any request, comment or incident.

If you have any question about a delivery currently happening, you can reach out to the Stuart Support Team through the Live Chat which is in the bottom Ongoing or Past package view of your Stuart Dashboard or app.

The average response rate is 2 minutes across all countries which makes it the fastest and most efficient way to get assistance.

Ongoing tab

Past tab

Please keep in mind you can reach out to the courier directly if you have any question about where he is / anything else he can answer:

  • Find the courier contact details (name and phone number) in your Stuart Dashboard (click on "Ongoing" and you will see all your ongoing jobs with couriers' details).

  • Please bear in mind that any phone calls will delay your delivery as it will require them to find a safe place to park.

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