Demand:
Depending on the day or time of day, it's possible that the demand is lower and that there's a high number of drivers connected, therefore the chances of getting a delivery invitation are less.
We recommend to remain around the shops in your zone so you or your substitute are nearby when the deliveries come through. Our system automatically assigns couriers that are near the restaurant but hang in there!
Alternatively, you can also check the zones that have higher demand by checking the available multiplier rewards. Multiplier values are set across each city depending on demand. This way you can know which zone to choose to maximise your earning potential.
Connection:
Whilst using the Stuart platform you or your substitute must ensure your device has a good connection to the following:
Network Signal
Mobile Data Signal
GPS Signal
If we are unable to detect a connection to one or all of the above, Please read below for the troubleshooting suggestions.
Troubleshooting Suggestions:
Restart the Stuart Courier Partner App
Restart your device
Make sure your device is not in low power mode
Check that network, mobile data and GPS connection is activated
Ensure you are not using a wifi connection
Check mobile data/phone signal with your network provider