💡 Please note that this feature is not currently available for all clients, as it is within testing phase. If you do not see the below options, please follow the process here.
Raise a ticket
Through the chatbot
If you have experienced an issue with a past delivery, you can open a refund request directly through the chatbot.
Through the ticket link
Click directly in the ticket form you wish to use, please be careful choosing the UK ticket types.
Information needed
We will need you to provide us with the following information:
Email
Package incident (please choose one from the following):
Order delivered late
Return procedure not followed
order not delivered
Mixed Packages
Missing items from the package
Damaged package
Other
Package ID
Comment (not mandatory)
Attachment (not mandatory)
Once all information has been provided, the ticket will be created. You will receive both an email confirmation and a confirmation through the chat.
We will then investigate and communicate our resolution to you as fast as possible!!
Ticket update
Every time there is an update in the ticket (or more information is needed to resolve it) you will receive notification through the dashboard and in the form of an email.
