Table of contents:
What are age-verified deliveries?
Age-verified deliveries are those deliveries containing items such as 🍷alcohol or 🚬 tobacco, where someone over the age of 18 (it is a legal age in the UK) needs to be present to accept them.
Challenge 25 Regulation in the UK
Courier's completing age-verified deliveries on the Stuart platform are required to ask for ID for orders containing age-restricted item(s).
You (or your substitute) should also double check customer's name on the order is the same of the person standing in front of you.
This policy is in place to ensure age-restricted items are delivered safely, and within the law.
To help you (or your substitute) follow this policy, you (or your substitute) will be prompted to complete additional steps within the app.
Accepting an age-restricted delivery
Delivery Invitation
📱If it is an age-verified order, it will show up on the delivery invite screen within Stuart courier app.
Age-restricted items list
🍸 Alcohol
🚬 Tobacco & vape products
🎆 Fireworks
🗡️ Offensive weapons (includes knives, knife blades, open edged razor blades, axes)
💦 Solvents
📀 18+ video games and DVDs
🎫 Lottery tickets and scratch cards (age-restriction of 16)
🥤 Energy drinks (age-restriction of 16)
Steps to complete at drop-off
For an age-verified delivery, you will need to complete the following steps:
Make eye contact with end customer.
Sobriety check
Age check
They look younger than 25?
If yes: Ask for a valid ID to assess they are not under the legal age to receive the restricted item.
The name of the order has to match name in the ID card
Picture matches the person in front of you.
Enter the date of birth shown on their ID as a drop-off task.
Enter the correct Dathe of Birth in the app.
It is your responsibility to make sure that you don’t deliver age-restricted products to someone under 18.
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Proof of Delivery (POD)
When taking a picture that the order has been delivered, please DO NOT take a picture of the customer's ID. It is against GDPR law. Please, ensure that the proof of delivery picture respects the following:
Face is not visible
Does not reveal any distinct sign(s) that give away personal information.
The package and the customer’s door number are visible and slightly open.
Returns
You (or your substitute) are able to return age-verified orders in the following scenarios:
🍸 customer is intoxicated with alcohol and/or drugs
🔞 customer is not able to prove the age (remember, legal age in the UK to receive age-verified items is 18)
🏠 customer is absent; if customer is not home, you (or your substitute) will not be able to verify if the customer is sober and if the customer is of right age.
Under no circumstances leave the age-verified order in a safe place if the customer is absent. Use the chatbot to contact CS and arrange a return
Acceptable forms of ID
ID type | ID example |
Passport National ID Card |  |
National Identity Card | |
National identity card issued by a European Union member state (other than United Kingdom), Norway, Iceland, Liechtenstein or Switzerland |  |
European Union photocard driving licence
United Kingdom photocard driving licence |
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PASS card - Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram |  |
Serving member of the HM Armed Forces ID card (Royal Navy, British Army and Royal Air Force) |    |
What happens if I don't follow best practices?
It is against the law to sell and deliver an age-restricted item(s) to anyone under the legal age. Doing so risks:
🧑⚖️ personal prosecution
💸fine starting at £90 for yourself
💸£20,000 fine for the client
📜client alcohol sales licence revoked
🛑offboarding from the Stuart platform
You (or your substitute) can face maximum penalty of 6 months in prison or a Level Five fine if you (or your substitute) knowingly deliver any of these items to those underage. For more information, please see Licensing Act 2003 page, which has now been updated to reflect the delivery process.
You (or your substitute) cannot deliver the order if the end customer is not of the legal age. Contact Customer Supportif you (or your substitute) are unable to verify their age.
🛍️Stuart completes monthly mystery shopper audits to ensure the policy is followed.
Helpful links
