Stuart

<a href="#h_14448ae513">Proof of Delivery</a>

<a href="#h_2894ee23f3">Helpful links</a>

1. <a href="#h_e29bca8ac2">Invitation</a>
2. <a href="#h_33cd65e547">Drop-off</a>
3. <a href="#h_33cd65e547">Returns</a>
4. <a href="#h_14448ae513">Proof of Delivery</a>
5. <a href="#h_2894ee23f3">Helpful links</a>

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📱If it is an age-verified order, it will show up on the delivery invite screen within Stuart courier app.

New feature! Richer Invite will now give you more details about the type of age-restricted items the order carries.

For an age-verified delivery, you will need to complete the following steps in-app:

It is your responsibility to make sure that you don’t deliver age-restricted products to someone under 18.

- Must show the package with the customer's door number visible and the door slightly open.

Must NOT show the customer's face or ID document for GDPR purposes (Data Protection Law).

⚠️IMPORTANT REMINDER: Please note that the proof of delivery photo:

Must show the package with the customer's door number visible and the door slightly open.

- Must show the package with the customer's door number visible and the door slightly open. 
- Must NOT show the customer's face or ID document for GDPR purposes (Data Protection Law).

You are able to return age-verified orders in the following scenarios:

🍸 customer is intoxicated with alcohol and/or drugs

🔞 customer is not able to prove the age (remember, the legal age in the UK to receive age-verified items is 18)

🏠 customer is absent; if the customer is not home, you will not be able to verify if the customer is sober and if the customer is of right age

Under no circumstances leave the age-verified order in a safe place if the customer is absent. Use the chatbot to contact CS and arrange a return.

Please note all returns are currently full returns for all clients. This means returning the entire package if you cannot complete the delivery, rather than only returning the age-restricted item(s).

Press here for full age-verified delivery process

Press here to learn more about responding to difficult situations at drop-off

Steps to complete in the app when you deliver age-restricted items

Age-verified Delivery Flow in the Stuart app - New ID Scan (Cardiff)

Find answers and get help from Intercom Support and Community Experts

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1. Make eye-contact with the end customer and check:	Sobriety 🥴 Age 🔞
2. Answer the Sobriety check Confirm the customer is sober. You cannot deliver alcohol to the customer if you believe they’re already drunk or under the influence of drugs. You will have to select 'Yes, continue' or 'No'. The 'No' option will redirect you to chat with Support. This option in the flow only appears if the item is labelled as "Alcohol"
3. Age verification ID Check 💳 🔞 Check if the customer looks older than 25. Reply: Might be under 25 Clearly over 25
When they might be under 25: App will prompt to scan a valid form of ID. The scanner will read the Date of Birth. You can reassure the client that this scan is completely safe. 🔔This feature WON’T store data from the end-customer. 🔔 You will make sure: The name of the order has to match the name on the ID card The picture matches the person in front of you. Do not take a picture of the customer's ID, it's against the GDPR.

Age-verified Delivery Flow in the Stuart app - New ID Scan (Cardiff)

Invitation

Steps to complete at drop-off

Proof Of Delivery (POD)

Returns Process

Helpful links