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How to complete an in-app Proof of Delivery (POD)
How to complete an in-app Proof of Delivery (POD)

Use the in-app feature

Updated over a week ago

We have introduced a Proof of Delivery (POD) feature in your Stuart app.

How does it work?

When you or your substitute have accepted an order and have given the package to the customer, you will see an authorisation request pop up in-app to ask to access your camera in order to take photographic proof.

You must authorise camera access in order to complete the POD task and delivery otherwise you will not be able to proceed with completing your tasks. If you or your substitute have any issues please contact support.

How do I take the POD?

You or your substitute must take a photo of the package with the customer’s door number visible and slightly open. No faces should be visible but it should be clear the customer has its package in hand.

You or your substitute will be given the opportunity to retake the photo until it matches the requirements.

Here are two examples of valid POD

Below is an incorrect POD. A package should not be left in front of a customer's door

What if my camera doesn’t work?

In case you or your substitute are having issues uploading/taking photos with the app, please allow the Stuart Courier App to access your camera through your phone settings. This will enable you to upload photos in the app. You or your substitute should be able to see a message at the bottom of your screen to help.

If you have an iOS device:

  1. Go to Settings,

  2. Find the Stuart Courier App within the settings and tap,

  3. Allow Camera Access.

If you have an Android device:

  1. Go to Settings,

  2. Tap All Apps and find the Stuart Courier App,

  3. Tap Permissions,

  4. Choose Allow camera access.

If you or your substitute are still having issues with taking a photo after trying the above solution, please contact Support for further assistance.

Why is POD required?

It is important for Stuart to have confirmation that a valuable package has been handed over to the right customer at the right drop-off location. Photographic evidence is the best way to protect Stuart couriers and let clients know their package has been safely delivered.

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