⚠️ REMEMBER: It is crucial that your details are always up to date to deliver with Stuart. If you're using the wrong transport type or delivering in the wrong city, your account could be suspended or terminated.
Most of the changes you need to make in your account can be done through the ChatBot in your app. To access it:
Open your app
Click on the three lines in the top left corner
Click Support & resources > Chat with Support
How To Change My Phone Number
You can update the phone number directly from the Stuart App:
Tap on the 3 lines icon to go to the Main Menu
Click My Account
Click Phone number.
Make sure you update it if you change numbers, or if the SIM card you are using while delivering is a different number from the one you signed up with.
How To Reset My Password
If you cannot log in or have forgotten your password, you can reset it from the app.
From the login screen, select Forgot Password
Enter the email address linked to your Stuart account
Check your email
Follow the link in the email to enter a new password
You can now log in with your updated password!
How To Change The City Where I Deliver
To change the city you deliver in, you will need to use the Chatbot in your app.
Open your app
Click on the three lines in the top left corner
Click Support & resources > Chat with Support
Click Not Related To An Order > Change City
Follow the steps as they come, and that's it!
How To Change My Transport Type
You can request a transport type change directly in your Stuart App.
Log in to your app and head to the Support and Resources section
Click on Chat with Support > Send us a message
Select Update my account details > Transport Type Change and follow the instructions
Once submitted, our team will review your request and make relevant changes to the system. You will also be able to see any updates in real time in your app!
During the process, we might require the following details from you:
Bicycle | Car / Moped / Motorbike / E-Moped |
- | Driving License & Vehicle information |
- | Insurance certificate |
Equipment | Equipment |
Picture of your transport | Picture of your transport |
⚠️ Remember: do NOT use your new transport until you receive approval from our Support team.
How To Change My Bank Details
To change your Bank Details, you must inform both Stuart and the payment service provider.
Please read this article for in-depth instructions on how to do so.
How To Update My Documents
For Right To Work, Insurance, and other necessary documents to deliver wth Stuart, please use the Chatbot to start a conversation with a Support Agent.
In the home screen of your app, click on the three lines in the top left corner
Click Support & resources > Chat with Support
Click Not Related To An Order > Other
Please note that once we ask you to resubmit your Compliance documents, if we do not hear back from you, we will temporarily suspend your account when your current documents expire. To reactivate your account, you will just need to update your documents using the links in the email sent to you about this topic!