When to use the chatbot:
Queries related to the current delivery whilst on the way to the pick-up location
Queries whilst waiting for the package at the pick-up location
Help whilst delivering an active package
Queries whilst waiting at the drop off the point of the package you are delivering
For more information on the choices available from the chatbot please refer to our help centre article that outlines each option:
When not to use the chatbot:
If you would like to update your insurance or right to work
Requesting an update to your account
When you would like to appeal an account termination
If you would like to update the details of your account such as Insurance or Right to Work please refer to our dedicated help centre article outlining how you can make changes to your partner account via the Service Desk portal:
For all other account changes please refer to our dedicated help centre article collection: