We want you (and your substitute) to have a great experience delivering with us, and we take all feedback reports seriously.
If you (or your substitute) experience an issue with staff at a pick-up location or an end-customer at a drop-off location, please report this to us by following the instructions below:
At pick-up
You (or your substitute) can give us feedback on your delivery experience through the app. The option to give feedback will appear under your pick-up task.
At drop-off:
Please contact the Support team to report feedback.
Please remember to be clear, informative and attach any screenshot or pictures which would help to support your (or your substitute's) feedback.