StuProtect offers you free market-leading insurance cover that gives you additional security while delivering with Stuart. Your welfare is important and StuProtect considers the whole courier experience. Insurance is vital and it is important to us that you get great cover.

StuProtect:

Health and earnings protection insurance is a safety net with a range of essential protections; from cover when you are unwell, critical injury cover to family and bereavement.

Earnings protection:

Parental and family time provides you with a one-off lump sum if you welcome a new family member. You can take some time to spend with your new arrival and family.

Bereavement provides you with a one-off lump sum if you lose a loved one such as a parent, partner or child. This allows you to take some time off to grieve and spend time with your family.

*The amount is defined by the conditions of your policy and eligibility criteria.

To find out more, see what's covered in Earnings Protection and how to make a claim, head to the Protections section of your ONSI account.

Welfare has a variety of options relating to your physical and mental health.

The Digital GP allows you to speak to a doctor who offers queue jumps and quick consultations. Open 8am - 10pm every day, you can get an appointment in just a few hours and chat with a doctor over the phone, web chat or video call.

The Digital physio offers support if you struggle with back or muscle pain. An expert is available to support you and assess the problem with a quick 15-minute online physio consultation. You can get help with digital triage support to get your back and muscles back on track with tailored exercises and tracking programmes.

There is 24/7 mental health support available to you if you are struggling and need to talk to someone. We have trained counsellors on hand available to you via phone sessions to provide support. You can get up to 6 counselling sessions, either on the phone, online or face to face, for you and your family.

*Your health and welfare eligibility can be found in the details of your policy.

To find out more, see what's covered in health and welfare cover and how to make a claim, head to the Protections section of your ONSI account.

You are covered for various accidents and injuries.

The insurance is available during a delivery on our platform and until 30 minutes after your Stuart delivery.

Accident and Injury Insurance covers:

Disablement cover provides you with a one-off lump sum if you're seriously permanently injured.

Violent assault cover provides you with a one-off compensation if you are injured and require medical care as a result of an unprovoked assault while you're out on delivery.

Accidental death cover provides compensation for your loved ones if the worst should happen. A nominated family member, significant other, or dependent will receive a fixed lump-sum payment upon a successful claim. The amount is defined by the conditions of your policy.

*The eligibility criteria for this cover can be found in the details of the policy.

To find out more, see what's covered in Accident & Injury Protection and how to make a claim, head to the Protections section of your ONSI account.

How do I know which insurance cover and service I am eligible for?

For more information please refer to your ONSI account.

If you are claiming for an accident that happened before 25th August 2022, please follow this process and make a claim with Chubb.

In the event you accidentally cause an injury to a member of the public or damage to a property - you will be covered for any resulting compensation and legal costs. This includes:

We will also cover the costs of an order accidentally being lost, stolen or damaged whilst being delivered by you. This includes accidental:

Depending on the type of incident, you may be required to pay an excess fee. This fee is the amount you pay upfront before your insurance coverage kicks in. The excess fees for different types of incidents are as follows:

This insurance policy will be offered to all couriers who use non-motorised vehicles during their deliveries with Stuart.

However, for couriers who use motorised vehicles such as mopeds, cars, e-mopeds, or e-cars, this insurance policy will only be applicable when they are not using their vehicles. Specifically, it can be used when the courier is on foot, either delivering a package or walking to the pick-up location.

This is because in the case of couriers on motorised vehicles, their Hire & Reward insurance would be applicable and they would need to make a claim through that coverage.

If you have been involved in a public liability or goods-in-transit incident - don’t worry! All you need to do is register or log into your ONSI account and head to the protections section to fill out a claim form. You can start a claim using either link below: