If a package gets damaged during delivery, it must always be reported to Support via the Chatbot.
Best Practice to follow:
Contact support as soon as you realise the package is damaged.
You must ALWAYS report it to Support BEFORE taking any action.
Support will give you instructions on whether the package should be returned or disposed of.
You might be asked to take a picture: always provide a clear picture when requested, showing the package and contents.
Scenario | What will happen? |
Whole package ruined | In this case, Support will give you instructions to dispose of or return the package. |
Slightly damaged packages |
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⚠️ Remember: Unclear or blurry pictures are not considered valid and will be ignored.